Website Terms and Conditions of Use

1. Terms

By accessing this Website, accessible from www.kenyachamber.or.ke, you are agreeing to be bound by these Website Terms and Conditions of Use and agree that you are responsible for the agreement with any applicable local laws. If you disagree with any of these terms, you are prohibited from accessing this site. The materials contained in this Website are protected by copyright and trade mark law.

2. Use License

Permission is granted to temporarily download one copy of the materials on The Kenya National Chamber of Commerce and Industry’s Website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose or for any public display;
  • attempt to reverse engineer any software contained on The Kenya National Chamber of Commerce and Industry’s Website;
  • remove any copyright or other proprietary notations from the materials; or
  • transferring the materials to another person or “mirror” the materials on any other server.

This will let The Kenya National Chamber of Commerce and Industry to terminate upon violations of any of these restrictions. Upon termination, your viewing right will also be terminated and you should destroy any downloaded materials in your possession whether it is printed or electronic format.

3. Disclaimer

All the materials on The Kenya National Chamber of Commerce and Industry’s Website are provided “as is”. The Kenya National Chamber of Commerce and Industry makes no warranties, may it be expressed or implied, therefore negates all other warranties. Furthermore, The Kenya National Chamber of Commerce and Industry does not make any representations concerning the accuracy or reliability of the use of the materials on its Website or otherwise relating to such materials or any sites linked to this Website.

4. Limitations

The Kenya National Chamber of Commerce and Industry or its suppliers will not be hold accountable for any damages that will arise with the use or inability to use the materials on The Kenya National Chamber of Commerce and Industry’s Website, even if The Kenya National Chamber of Commerce and Industry or an authorize representative of this Website has been notified, orally or written, of the possibility of such damage. Some jurisdiction does not allow limitations on implied warranties or limitations of liability for incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on The Kenya National Chamber of Commerce and Industry’s Website may include technical, typographical, or photographic errors. The Kenya National Chamber of Commerce and Industry will not promise that any of the materials in this Website are accurate, complete, or current. The Kenya National Chamber of Commerce and Industry may change the materials contained on its Website at any time without notice. The Kenya National Chamber of Commerce and Industry does not make any commitment to update the materials.

6. Links

The Kenya National Chamber of Commerce and Industry has not reviewed all of the sites linked to its Website and is not responsible for the contents of any such linked site. The presence of any link does not imply endorsement by The Kenya National Chamber of Commerce and Industry of the site. The use of any linked website is at the user’s own risk.

7. Site Terms of Use Modifications

The Kenya National Chamber of Commerce and Industry may revise these Terms of Use for its Website at any time without prior notice. By using this Website, you are agreeing to be bound by the current version of these Terms and Conditions of Use.

8. Your Privacy

Please read our Privacy Policy included on this page.

9. Governing Law

Any claim related to The Kenya National Chamber of Commerce and Industry’s Website shall be governed by the laws of the Republic of Kenya without regards to its conflict of law provisions.

Privacy at the Kenya National Chamber of Commerce and Industry (KNCCI)

We at KNCCI are committed to ensuring the privacy and security of all personal information collected from our members, customers, suppliers, and other parties that make contact with us. We collect different types of personal information depending on the nature of the relationship we have with you, from a number of different sources, including:

  • Directly from you;
  • When you use our products or services including our online services, accessing our website and applications;
  • When you take out or enquiry about a membership with us.

The primary purpose for which we collect personal information from you is to offer and provide you with membership entitlements, events, training and professional services and to best manage our relationship with you. We also collect your personal information for reasons associated with these primary purposes. We also collect information about your business which is not personal information.

All personal information captured by the Kenya National Chamber of Commerce and Industry is stored securely at all times and will not be provided to any unauthorized third parties. From time to time, we review whether we still need to retain your personal information. If it is no longer required for the purpose for which we originally collected it, then we will delete your information from our database or ensure the information is de-identified.

To access or update your personal information, make a complaint, or if you would like to obtain further information in relation to the Kenya National Chamber of Commerce and Industry’s Privacy Policy, please contact our Office by email at

For more detail about how we manage your personal information, see our Privacy Policy below.

Kenya National Chamber of Commerce and Industry of Commerce and Industry Privacy Policy

We are committed to treating the personal information we collect in accordance with relevant laws and regulations, including the Kenya Data Protection Act, 2019, the Data Protection (General) Regulations, 2021, and other applicable data protection frameworks. This Privacy Policy sets out how we handle personal information in compliance with these laws, but it is not intended to cover categories of information that fall outside their scope.

In the Privacy Policy, ‘Kenya National Chamber of Commerce and Industry’, ‘we’, ‘us’, and ‘our’ refer to the Kenya National Chamber of Commerce and Industry (KNCCI).

We may modify or amend this Privacy Policy from time to time, as we alter the way we use information, new features are added to our website or applications or the legislation changes. To let you know when we make changes to this Privacy Policy, we will amend the revision date at the top of our Privacy Policy. Therefore, we encourage you to periodically review this Privacy Policy to be informed about how we are protecting your information.

Our Privacy Policy covers the following sections:

  • Personal information that we collect
  • Methods we use in collecting personal information
  • How we use information
  • Marketing communications
  • Sharing personal information
  • Visiting our website and online
  • Access to personal information
  • Complaints
  • How to contact us

If you would like a free copy of this Privacy Policy in paper form or in some other form, please contact our office

1.  Personal information that we collect

The type of information we collect about you depends on our relationship with you. Examples of personal information we collect includes:

  • General identification information such as names, job title, employment status, occupation, date of birth, country of residence, citizenship, place of work and gender;
  • Contact details such as address, email address, phone and mobile number and internet protocol (IP) address;
  • Relevant company, business and financial information;
  • Educational qualifications, employment history, salary and references;
  • Information contained in identification documents such as passports and Identification card.;
  • Government-issued identification numbers such as tax file numbers;
  • Financial information such as credit card and bank account details;
  • Details of superannuation and insurance arrangements; and Visa or work permit status, immigration status and related information.

In some circumstances it is necessary for us to collect some forms of sensitive information about you. Examples of sensitive information we collect includes:

  • Racial or ethnic origin;
  • Gender;
  • Disability;
  • Criminal background check.

We will only collect and use sensitive information with your consent, in accordance with application laws, for the primary purpose in which it was obtained or in a de-identified manner. If you would like us to provide you with access to training or programs funded by the Kenyan and/or our developing and strategic partners, you agree that we can provide your information to the relevant partners.

When you are simply enquiring about membership, training, events, services or products, you have the option of not identifying yourself or alternatively you can use a pseudonym. However, not supplying your name or contact details might make it difficult for us to provide you with the information you need.

2.  Collecting personal information

We collect and hold personal information from clients, members, customers, employees, job applicants, contractors, suppliers, event registrants and attendees and other individuals only for our business purposes. We collect most personal information from you directly, for example when we deal with you over the phone or in person, when you send us correspondence (including via email), when you use our website or applications, when you use our social media, when you complete a form, questionnaire, or survey, part of projects and initiatives we are conducting (including those we conduct with other organizations), when you attend our events and are photographed, filmed or recorded, or when you subscribe to our publications. If you contact us, we will keep a record of that contact.

Sometimes we will collect your information from our members, clients or partners, paid customers, other national and international chambers of commerce that we partner with, marketing mailing lists and other public information (including public posts to social networking sites such as Linkedin and X) and commercially available personal, identity, geographic and demographic information. When this occurs, we rely on the person or entity providing us with that personal information having the right to do so.

We may hold personal information in hard-copy and/or electronic formats. All personal information captured by us is always stored securely and will not be provided to any unauthorized third parties. We use a range of physical, operational, and technological security measures to protect your personal information. Such measures include:

  • Providing education and training to our employees and contractors on our Privacy Policy and how to protect your personal information;
  • Administrative and technical controls to restrict access to personal information to those who need access;
  • Technological security measures, including firewalls, encryption and end protection software; and
  • Physical security measures such as security pass access to our head office, locked storage cabinets, secure destruction bins and use of secure offsite storage facilities (operated by third parties).

From time to time, we review whether we still need to retain your personal information. If it is no longer required for the purpose for which we originally collected it, then we will delete your information from our database or ensure the information is de-identified.

We understand the importance of protecting children’s privacy. Our websites are not designed for, or intentionally targeted at, children under the age of majority. It is our policy not to knowingly collect or maintain information about any person under the age of majority.

 3.  How we use information

The main purposes for which we collect, hold and use personal information are:

  • To offer and provide membership entitlements, events and training;
  • To organize and register you for our events or our partner event;
  • To verify your identity and provide relevant services (including visa applications and registering for our events forums or activities);
  • To provide our products and services to your or our client;
  • To response to individual requests or queries;
  • To communicate and maintain contact with clients, members and other contacts (including previous clients and members);
  • For marketing purposes and to send marketing communications;
  • For administrative purposes, including:
    1. Processing payment transactions;
    2. Charging and billing;
    3. Detecting or preventing fraud; and
    4. Identifying breaches of our membership or consulting terms and conditions;
  • For purposes related to recruitment and the employment of our personnel and contractors including:
    1. Contacting referees, processing applications, assessment for suitability for future positions, background checks and ongoing analytic purposes ensuring we are reaching a diverse range of candidates;
    2. Providing internal services or benefits to our employees; and
    3. Meeting regulatory obligations;
  • To improve and manage our products and services including:
    1. Developing new products;
    2. Verifying your identity;
    3. To conduct surveys and questionnaires; and
    4. Seeking your feedback;
  • For development and analytics purposes to develop of expertise and know how, including:
    1. For bench-marking purposes;
    2. Development, analytics and business intelligence functions including website trends and performance analysis;
    3. Quality assurance and thought leadership;
    4. Development of analytical trend reporting;
    5. Other purposes related to our business; and
  • Where we are required to or authorized by legislation, regulations, rules, professional standards or industry code.

We also use your personal information for other purposes which you would reasonably expect, for example, for data analytics, research, staff training, policy development, planning and submissions and promotional purposes.

4.  Marketing communications

From time to time, you will be sent newsletters, promotional material, industry developments and updates, legislative and policy updates, information about products and services (including training and networking events) that we think you might be interested in and other useful information. We hope that you find this information informative and useful. These communications may be sent in various ways, including by email, SMS or other electronic means.

However, should you choose to not receive them at the time of either joining or renewing your membership with us, registering for an event or account with us or at some other time, you can do so by following the link provided on the email, selecting the relevant button on our website, ticking the box provided on forms or by advising our staff who are relevant to your contact with us.

If you do not consent to receive, or unsubscribe from receiving marketing communications from us, we may still contact you for the other purposes described in the ‘How we use information’ section above.

We will not contact you with marketing communications when you register to vote.

5.  Sharing personal information

We may share your personal information with other parties including:

  • Your authorised representatives, advisors, your employer or employees and referees;
  • Personnel within the Kenya National Chamber of Commerce and Industry (including contractors) and our professional advisors;
  • Experts or other third parties contracted as part the provision of services by us to you;
  • Other members or employees of members for the purpose of facilitating networking and introductions;
  • Our marketing agencies, including our email marketing platforms for direct marketing to you;
  • Event sponsors;
  • Relevant government departments where you are applying to access a government funded program or enrolling for a qualification that is being subsidized by a government department;
  • To Regulatory Authorities when required by them in keeping with the Kenyan law.
  • The national or international chamber or federation of which you are a member;
  • Other international chambers of commerce, federations of organizations that we partner with, including the International Chamber of Commerce; and
  • Other parties when you ask us to do so or when you consent to that disclosure.

Where you are a customer, an employee, a contractor, or supplier of services to one of our clients, then we may disclose your personal information as part of providing services to that client.

We enter into agreements with third parties for their direct marketing of their products and services which we believe may be of interest to you. We do not sell, rent or trade your personal information to third parties for other marketing purposes.

Unless otherwise prohibited by law or our contractual obligations, we will disclose your personal information to another party if required to do so by law, court order or as requested by a governmental or law enforcement authority, or in the good faith that disclosure is otherwise necessary or advisable. Such situations include: to perform, maintain or enforce contracts with our users or suppliers; to protect our rights or properties, our business affiliates, our users, or others; or when we have reason to believe that disclosing the information is necessary to identify, contact, or bring legal action against someone who is causing, or who is threatening to cause, interference with or damage to our rights or properties, whether intentionally or otherwise; or when anyone else could be harmed by such activities.

6.  Visiting our website and online platforms

This Privacy Policy also applies to any personal information we collect via our websites www.kenyachamber.or.ke and applications (including mobile applications) in addition to personal information you provide us directly, including when you make a request or complete an online form. If you are a member of ours, you will be identified by a username, password or some other single sign-on provider, when you log into our websites or applications. The information we collect about members’ use of our website is used for measuring use and performance and in assisting to resolve any technical difficulties.

We use cookies, web beacons and other technologies on some of our websites and through email to automatically collect certain types of information. The collection of this information allows us to personalize your online experience (including tailoring our online presence) and enhancing your future online experience. We also use this information for development and analytic purposes. You can manage and control the use of cookies through your browser, including removing cookies by deleting them from your ‘browser history’ when you leave the site. In most instances, you can refuse a cookie and still navigate our websites.

From time to time, we may use other analytic tools to monitor users of our websites. These help us gain an understanding of how our websites are being used.

This Privacy Policy does not apply to other websites of third parties which are linked to our website. We encourage you to review each website’s privacy policy, especially if you intend to disclose any personal information via that site. Other websites or programs hosted or operated by us (on domain names other than via kenyachamber.or.ke) may contain specific privacy statements and disclosures which are specific to that website or program.

7.  Access to personal information

It is important that you make sure the personal information we hold about you is accurate, up to date and complete. If your details change or you believe that any personal information we hold about you is incorrect, you can contact us and we will take reasonable steps to correct it in accordance with the requirements under the Privacy Laws.

You can request access to your personal information that we hold about you. When you make a request to access your personal information, we will require you to provide some form of identification (such a National ID card or passport) so we can verify that you are the person to whom the information relates. In some cases, where permitted under the applicable Privacy Laws, we may also request an administrative fee to cover the cost of access. To the extent permitted under the applicable Privacy Laws, we will not provide you access to your information in certain circumstances such as where your request for access is frivolous, vexatious or information relates to legal proceedings between us and you and would not be accessible by the process of court discovery in these proceedings. To make a request, please contact us.

You may seek access to and request the correction or deletion of your personal information while the requested information remains identifiable. Once your information is de-identified, KNCCI will not be able to action your request for deletion as we will be unable to identify your information.

8.  Complaints

You can make a complaint if you have a complaint about our handling of your personal information. In the first instance, we request that you make your complaint in writing directly to our Office We will investigate your complaint and prepare a response to you in writing within 30days

We take all complaints we receive seriously. If you are not satisfied with our response or the manner in which we have handled your complaint, you may refer your complaint to the Office of the Data Protection Commissioner (ODPC), the regulatory authority responsible for overseeing data protection and privacy compliance in Kenya.

9.  How to contact us

If you have any concerns or queries about this Privacy Policy or our manage of your personal information you can contact our Privacy Officer by email:

Kenya National Chamber of Commerce and Industry

P.O. Box 47024 – 00100

Telkom Plaza, 2nd Floor, Ralph Bunche Road, Nairobi | Kenya.                                                                               

Office Telephone: + 254 020 3927000